FAQ

FAST! We ship all orders within 24-72 hours of receiving them (unless stated otherwise). On average, delivery takes 5-12 business days in the US and 10-15 business days for international shipping.

Yes. We offer a no-hassle, 30-Day Money Back Guarantee. If you’re not 100% satisfied with the product, we are happy to help you with a return. We want you to be happy!

You must contact us within 15 minutes of placing your order to update this info by emailing support@purrfectlymeow.com. Please include your name, order number and the correct address for faster processing

No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.

We will send you a shipping confirmation email which will have a ‘Track Order’ link. This will take you directly to the shipping provider website where you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Please send us an e-mail to support@purrfectlymeow.com and we'll back to you as soon as we can.